For clinicians and treatment teams
Non-clinical support for your clients between sessions, between levels of care, and after discharge. Coordinated with you, and only with your client’s written consent.
When a referral makes sense
- A client is discharging to home with little structure around them.
- A client needs accompanied travel to or from your program.
- A client is returning to work, traveling, or facing a known high-risk event.
- A family needs one steady contact while their loved one is in your care.
- A client is doing well clinically but needs more day-to-day accountability than weekly sessions provide.
How a referral works
- Call us at [PHONE], or request a call back and choose “A client or patient.”
- We talk with the client, and with family if the client wants that, to understand what they need and agree on a plan.
- Releases are signed before any information is exchanged with you. We follow the terms of each release, including federal confidentiality rules for substance use disorder records (42 CFR Part 2) where they apply.
- You receive updates on the schedule you and the client agree on, and we contact you promptly if we see warning signs.
Where our role stops
We don’t diagnose, provide therapy, manage medications, or change a clinical plan. When something clinical comes up, it comes to you. Our role is the practical support that keeps your plan intact outside your sessions: transport, companion coverage for high-risk stretches, coaching between appointments, and one clear point of contact for the family.
What we ask of referring teams
Tell us what you’re seeing and what you want us to watch for. Share the discharge plan when the client allows it. And tell us who to call on your team if something changes after hours.
Questions about a specific client?
We’re glad to talk through whether we’re a fit before any referral is made. Phone hours: [HOURS].